THE PLATFORM

Report equipment problems.
Keep follow-up in view.

Members and residents scan a QR label to report an equipment issue without an app or login. Authorized staff review reports, update their status, and keep follow-up connected to the equipment involved.

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AmenitySync demonstration dashboard showing open and in-progress equipment reports at Demo Fitness Facility — Demonstration dashboard. Images on this page use generic facility and account details.

Report an issue right where it happens.

Scan the label

The equipment’s QR label opens its reporting page. No member or resident app or login is required.

Report the issue

A member or resident describes the problem, with the report connected to the equipment involved.

Track follow-through

Authorized staff review the report, update its status, and record follow-up details.

STAFF ISSUE TRACKING

See where reported issues stand.

Give your staff a shared view of equipment reports and their current status.

Filter reports by status and equipment.
Review Open, In Progress, and Resolved issues.
See the equipment, area, and reporting date.
Open a report to review its details.

Demonstration Issues screen with equipment and status filters and a list of equipment reports — Review equipment reports and filter the list by equipment or status.

EQUIPMENT RECORDS

Keep each report connected to the equipment.

Organize equipment by facility area so staff can identify the item involved and review its records.

Equipment names and facility areas.
Equipment type and make/model details, where recorded.
Equipment availability shown alongside the inventory.
Issue history connected to the equipment record.

Demonstration equipment inventory grouped by facility area with names, equipment types, make and model, and service status — Equipment records help your team identify the item and its facility area.

REPORT DETAILS

Keep follow-up clear.

Update the report as work progresses and record who is handling it.

Move a report to In Progress or Resolved.
Record the staff member or service provider handling the issue.
Review earlier issues for the same equipment.
Set equipment availability separately from the report’s status.

Resolving a report does not automatically mark the equipment Available. Your team separately records Available, Limited use, or Out of service.

Demonstration issue details showing status controls, who is handling the issue, and separate equipment availability controls — Issue status and equipment availability are managed separately. Availability is a staff-entered status, not a safety certification.

A CLOSER LOOK

Keep the details together.

Expand a section to see more of the demonstration workflow.

Internal notes and issue history

Add internal follow-up notes and review the report’s history alongside earlier equipment issues.

Demonstration internal notes, status-change history, and earlier issues on the same equipment — Demonstration view of internal notes, report history, and earlier equipment issues.

Manager email status

The report detail view can show an email-service status. “Accepted” means the email service took the message; it does not confirm that it reached an inbox.

Demonstration manager email panel showing email-service acceptance and explaining that inbox delivery is not confirmed — Email-service acceptance and inbox delivery are different. This image shows the acceptance status.

QR label preparation

Equipment-specific QR labels connect the reporting workflow to the item involved. During guided setup, we review the inventory, plan label placement, and test the reporting links with your team.

Illustrative demonstration QR label sheet with equipment names and facility areas, marked test labels only — Illustrative test-label view. The labels in this edited image are not intended for printing or installation.

Keep the service provider you trust.

AmenitySync supports equipment reporting and tracking. Your staff and qualified service providers remain responsible for equipment safety decisions, inspections, and repairs.

See how it fits your facility.

Walk through a QR report and the staff view. We’ll discuss your current process and whether a founding pilot fits.